Stuart B. Parker

Stuart Parker is a mission-focused executive with a time-tested successful record of transformational leadership at USAA and in the U.S. military. Dynamic and versatile, Stuart is known for accelerating product development and digital adoption to best serve customers. He is grounded in military service and a commitment to living based on a set of unwavering core values anchored in ethics and integrity.

As USAA’s CEO from 2015 to 2020, he simplified USAA, invested in core infrastructure, compliance and regulatory programs, and employees to grow and set the foundation for USAA’s future. Under his leadership USAA retained its customer service legacy. The company’s leading Net Promoter score was 30 points higher than competitors, while customer interactions reached 1.5 billion annually. This was achieved while also growing assets 32 percent to $172 billion.

He also led a critical strategic shift to divest USAA’s investment business. Stuart and team saw challenges USAA would face competing in a no-fee investing industry. The $1.8 billion move ensured that members could continue to receive exceptional service and advice at scale.

For the community, Stuart championed a 50 percent increase in USAA giving to 1 percent of its pre-tax income, approximately $50 million, with more than 60 percent going to military causes.

Stuart joined USAA in 1998 as a Certified Financial Planner™ and quickly progressed to the senior most leadership team. Key roles included COO, CFO and leading two business units.

Stuart’s board service is expansive, serving on the boards of Discount Tire, Kemper, Health Equity, and Business Executives for National Security. He is an Advisory Trustee for Southwest Research Institute. He previously served on the USAA Board and chaired USAA Bank.

Stuart served in the U.S. Air Force for nearly 10 years, graduating from the Euro-NATO Joint Jet Pilot Training Program. He was a T-38 Talon instructor pilot, flew C-141s during operations Desert Shield and Desert Storm, and served as an instructor aircraft commander. Stuart earned a business degree from Valdosta State University and was a distinguished graduate of the Air Force ROTC program. He has an MBA in finance from St. Mary’s University.

Stuart is a lifetime member of numerous veterans’ organizations. He and his wife, a former Air Force nurse, have one daughter, who serves in the United States Coast Guard.